One year of return-to-manufacturer coverage on every Berkeley Nucleonics instrument, with no exceptions by product line.
Berkeley Nucleonics warrants all instruments it manufactures against defective materials and workmanship for one year from the date of shipment. Coverage is return-to-manufacturer and includes parts and labor. The term is the same across every product line, including high current and high voltage pulsers.
| Coverage | Term | Runs from |
|---|---|---|
| All Berkeley Nucleonics instruments, including high current and high voltage pulsers | 1 year, return to manufacturer, parts and labor | Date of shipment |
| Internal rechargeable batteries (option B3) | 1 year | Date of shipment |
At our option we will repair or replace any product that proves defective within the warranty period, provided it is returned to us and the preventative maintenance procedures have been followed.
Coverage assumes proper use, handling and storage. It does not extend to defects caused by natural wear and tear, willful damage, negligence, force majeure, or abnormal working conditions. It also does not cover failure to follow our written or spoken guidance on storage, installation, commissioning, use or maintenance, or, where no such guidance exists, good trade practice.
Repairs necessitated by misuse are not covered. Altering or repairing an instrument without our written consent voids the warranty, as does opening the instrument or breaking a warranty seal. Service plans are subject to the same conditions of use. No other warranties are expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, and Berkeley Nucleonics is not liable for consequential damages.
Contact us for a Return Material Authorization number before sending anything back. We cannot accept responsibility for units that arrive without one. At our discretion we may supply a replacement product rather than repair the original.
If a unit is found faulty on arrival, meaning within 30 days, we cover shipping both ways. Otherwise you cover the cost of shipping to us and we cover the return. Customers outside the United States should describe returns for customs purposes as "Customer-Owned Equipment for Repair under Warranty".
For instruments out of warranty we will provide a repair estimate and wait for your approval before starting work. An evaluation fee may apply to units found to have no functional or performance defect.
Extended service agreements are available for new and in-use instrumentation, with NIST traceable calibration and priority handling. Coverage begins at the date of shipment for new orders, or at the contract date for instruments already in service, subject to inspection. To arrange annual calibration or ask about an agreement, contact Customer Service.
This page states the warranty Berkeley Nucleonics currently offers on its instruments. No other statement on this website creates an additional warranty, express or implied. Our full General Terms and Conditions, which govern sales, delivery and acceptance, are available on request. See Compliance & Legal Notices for the full document index, and our Privacy Policy & Website Terms for the terms governing use of this site.
For warranty questions, an RMA number, or a copy of our General Terms and Conditions, reach our team by phone at 800-234-7858 or by email at info@berkeleynucleonics.com.
Berkeley Nucleonics Corporation
2955 Kerner Blvd, San Rafael, CA 94901