A BNC service agreement extends factory coverage on your instruments for multiple years beyond the standard one-year warranty. Covered units jump the repair queue, ship back on us, stay calibrated, and keep a direct line to the engineers who built them.
One agreement covers the instruments on it for the full term. No per-incident fees, no support tiers, no counting calls.
Covered units move to the front of the repair queue the day they arrive. Your downtime is the clock we work against.
When a covered repair is complete, the unit comes back to you on prepaid expedited shipping. No freight quotes, no waiting on ground service.
Every covered unit is entitled to one factory calibration per year, performed to the same procedures used on new production.
Four passes per covered unit to live BNC Academy classes, so the people using the instrument get the same training our own engineers do.
Email notices and update pushes as releases ship for your model, so covered instruments never fall behind the current build.
User, service, or software manuals replaced in print as needed, for the bench that still wants paper next to the instrument.
Direct access to BNC technical staff for the life of the agreement. Application questions count, not just fault reports.
Each covered unit carries a point of contact on record, tied to the model and serial number. That person receives the firmware notices, manual updates, calibration reminders, and service communications for that instrument.
Need more than one? We will register additional contacts on any unit, so the engineer who operates it and the manager who owns it can both stay informed. Just tell us who.
Send the model and serial numbers you want covered, or simply reply to the service agreement offer you received from us.
Pricing is based on your instruments and term. Agreements are available in multi-year terms, and as renewals when an existing agreement approaches expiration.
Every covered serial number goes on record with its point of contact, and all of the benefits above apply for the full term.